The full comparison, plan by plan
Every Limeez feature, no exceptions — for anyone who wants to dig in before choosing.
Intake & Repairs
Repair tickets 15 / month Unlimited Unlimited Unlimited
The Free plan allows 15 tickets to be created per month; paid plans, no limit.
4-step intake wizard ✓ ✓ ✓ ✓
Customer, device, services, summary — nothing gets forgotten at the counter.
Intake saved as a draft ✓ ✓ ✓ ✓
Interrupted mid-entry? Pick up right where you left off.
Intake photos (up to 5) ✓ ✓ ✓ ✓
The device’s condition photographed at drop-off — proof, not a souvenir.
Drawn unlock pattern ✓ ✓ ✓ ✓
The customer traces their Android pattern right on the screen.
Access codes (PIN, password) ✓ ✓ ✓ ✓
The session code is stored with the ticket, not on a scrap of paper.
Passcode and pattern wiped on handover ✓ ✓ ✓ ✓
The unlock code and the Android pattern are both encrypted during the repair, then deleted automatically the moment the device goes back to its owner. You stop holding what you no longer have to protect.
IMEI and serial number ✓ ✓ ✓ ✓
Dedicated fields depending on the device type, carried through to the ticket and invoice.
Accessories dropped off ✓ ✓ ✓ ✓
Charger, cable, case: logged at intake, returned at pickup.
Condition notes ✓ ✓ ✓ ✓
"Cracked screen, scratched case": a dated record of the device’s condition at intake.
Storage location ✓ ✓ ✓ ✓
Where the device sits in the shop — no more digging around while the customer waits.
Printed intake receipt ✓ ✓ ✓ ✓
The intake summary handed straight to the customer at the counter.
Intake receipt by email ✓ ✓ ✓ ✓
The same summary, straight to the customer’s inbox.
Assigned technician ✓ ✓ ✓ ✓
Every ticket has an owner, notified by email when it’s assigned to them.
Priority levels (low to urgent) ✓ ✓ ✓ ✓
Four levels to sort what gets tackled first in the shop.
Rush packages with a countdown ✓ ✓ ✓ ✓
An "Express 6h" billed as an add-on, with the time left shown on the ticket.
Kanban board (drag & drop) ✓ ✓ ✓ ✓
Your repairs in columns by status, moved with a simple drag and drop.
Detailed statuses & history ✓ ✓ ✓ ✓
From "received" to "returned": every step is tracked, with comments and full history.
Customizable statuses ✓ ✓ ✓ ✓
Create, rename, and reorder your own repair statuses.
Pre-diagnosis & custom faults ✓ ✓ ✓ ✓
Before you even quote, check off the symptom from a list of common faults you set up yourself ("cracked screen," "won’t charge"...) — no retyping it on every ticket.
Internal ticket notes ✓ ✓ ✓ ✓
Comments visible to your team only, never to the customer.
Photos and notes mid-repair ✓ ✓ ✓ ✓
Document what you find once the device is open.
Ticket handoff between technicians — — ✓ ✓
A technician can pass a ticket to a coworker, who accepts or declines it.
History by technician — — ✓ ✓
What each person has handled, and when.
Quick edit from the list ✓ ✓ ✓ ✓
Fix a ticket without opening it.
Stock adjustment from the ticket ✓ ✓ ✓ ✓
Parts installed get deducted without leaving the repair.
Line-by-line price adjustment on quotes ✓ ✓ ✓ ✓
Discount, special case, customer-supplied part: every line amount can be corrected in the summary.
Partner subcontracting tickets ✓ ✓ ✓ ✓
A repair handed off by another pro, with their own end customer.
Ticket deletion ✓ ✓ ✓ ✓
Goes through the archive first — nothing is ever lost for good.
Repair label (QR / barcode) ✓ ✓ ✓ ✓
A printable label for every ticket, with tracking number, customer and QR code — for the device or for its job folder. Inventory items get their own, with barcode, name and price.
Devices & Catalog
Device catalog (IMEI, serial number) ✓ ✓ ✓ ✓
Every device gets a record — brand, model, IMEI or serial number — with its full repair history.
Device profile per customer ✓ ✓ ✓ ✓
Find every device a customer owns, and its history in your shop.
Apple model catalog, auto-updated ✓ ✓ ✓ ✓
iPhone, iPad, Mac, Watch: imported and refreshed every month — you never type them in. Other brands (Samsung, Xiaomi, Oppo...): manual entry for now, automatic import coming soon.
Typeahead model search ✓ ✓ ✓ ✓
Brand and model found in two keystrokes.
Add a brand or model on the fly ✓ ✓ ✓ ✓
A device missing from the catalog gets added without leaving the ticket.
Customers
Customer profiles & history ✓ ✓ ✓ ✓
Contact info, repair history, quotes, and invoices — all grouped by customer.
Individuals, companies, and partners ✓ ✓ ✓ ✓
Three customer types, three treatments — including subcontractors.
Automatic SIRET lookup (France) ✓ ✓ ✓ ✓
Enter a French SIRET number and the address and company name fill in automatically.
Partner discount on labor ✓ ✓ ✓ ✓
A discount percentage set per partner, applied automatically.
Revenue history per customer ✓ ✓ ✓ ✓
What each customer has brought in, over time.
Revenue by partner ✓ ✓ ✓ ✓
Dedicated tracking for referral partners.
Customer import ✓ ✓ ✓ ✓
Bring in your existing file, with a preview before you confirm.
Customer export ✓ ✓ ✓ ✓
Your customer file, exportable anytime.
Customizable columns ✓ ✓ ✓ ✓
Choose which columns show and how wide they are — it’s remembered.
Duplicate detection by phone number ✓ ✓ ✓ ✓
Warns you before the same customer gets created twice.
Generic "Walk-in" customer ✓ ✓ ✓ ✓
For ringing up a sale without identifying the customer.
Quotes
PDF quotes ✓ ✓ ✓ ✓
Quotes generated as PDFs, with your contact info, logo, and tax.
Quote sent by email ✓ ✓ ✓ ✓
The quote goes out straight from the app — no need for your own inbox.
Quote accepted or declined by email ✓ ✓ ✓ ✓
The customer accepts or declines with one click from the email, and can explain why if they decline.
Quote statuses ✓ ✓ ✓ ✓
Draft, sent, awaiting reply, accepted, declined, expired, superseded: you know where every quote stands, including the one a revision cancelled out.
Quote linked to a repair ✓ ✓ ✓ ✓
The quote automatically pulls in the services from the ticket.
Quote export ✓ ✓ ✓ ✓
Your entire quote activity as a CSV.
"Quote on request" services ✓ ✓ ✓ ✓
For work that can’t be priced in advance.
Invoices
PDF invoices ✓ ✓ ✓ ✓
Invoices generated as PDFs, in your own colors.
Invoice sent by email ✓ ✓ ✓ ✓
Sent to the customer in one click, with the PDF attached.
Grouped multi-ticket invoicing ✓ ✓ ✓ ✓
Combine several tickets onto a single invoice.
Quick payment collection ✓ ✓ ✓ ✓
Record a payment, full or partial, right from the list.
Unpaid invoice tracking ✓ ✓ ✓ ✓
What’s still owed, by customer and overall.
Automatic monthly numbering ✓ ✓ ✓ ✓
Format F-YY-MMNN, no gaps and no duplicates.
Invoice export ✓ ✓ ✓ ✓
Your entire invoice ledger as a CSV.
Invoice search ✓ ✓ ✓ ✓
By number, customer, amount, or date range.
Electronic invoicing (Factur-X) ✓ ✓ ✓ ✓
Compliance with French e-invoicing requirements, planned for later in 2026.
Register (Point of Sale)
Cash register ✓ ✓ ✓ ✓
Ring up sales and repairs at the counter: cart, payment methods, receipt. Learn more →
Every payment method ✓ ✓ ✓ ✓
Cash, card, bank transfer, check — with change calculated for you.
Barcode scanning with the camera ✓ ✓ ✓ ✓
Scan a product at the counter — no more typing in SKUs by hand.
Refurbished grades A / B / C ✓ ✓ ✓ ✓
A grade with its description ("Like new") visible to the customer.
Stock reserved on a pending quote ✓ ✓ ✓ ✓
A part promised on a quote can’t be sold to someone else.
Parts sold over the counter ✓ ✓ ✓ ✓
Sell a repair part on its own, with its own name ("iPhone 15 screen") and its own price, from the same stock.
Hardware sales ✓ ✓ ✓ ✓
Sell hardware (refurbished or new) outside of repairs, with a receipt.
Sales history ✓ ✓ ✓ ✓
Everything that’s gone through the register, viewable and exportable.
Invoice from a sale ✓ ✓ ✓ ✓
Turn a register receipt into an invoice when the customer asks for one.
Stock & Parts
Stock & parts management ✓ ✓ ✓ ✓
Track parts and products, with thresholds and out-of-stock alerts.
Three-tier stock alerts ✓ ✓ ✓ ✓
In stock, low stock, out of stock: the indicator changes color before it becomes a problem.
Margins & stock movements ✓ ✓ ✓ ✓
Margin calculated automatically, plus a history of every movement (sale, repair, adjustment).
Technical specs by category ✓ ✓ ✓ ✓
The right fields for each product type, not a one-size-fits-all form.
Serial number and product photos ✓ ✓ ✓ ✓
Every item carries its serial number and photos, visible all the way to the register.
Auto-generated SKUs ✓ ✓ ✓ ✓
Limeez creates your product references, and can regenerate them in bulk.
Configurable SKU format ✓ ✓ ✓ ✓
You define the logic behind your product codes.
Scan a barcode when creating a product ✓ ✓ ✓ ✓
The product pre-fills itself from its code.
Bulk actions ✓ ✓ ✓ ✓
Change category, duplicate, or delete several products at once.
Stock import ✓ ✓ ✓ ✓
Bring in your inventory from a file, with a preview.
Stock export (CSV and Excel) ✓ ✓ ✓ ✓
Your inventory, exportable in both formats.
Pricing statistics ✓ ✓ ✓ ✓
Enough data to set your prices without guessing.
Repair Pricing
Price grids by fault and device ✓ ✓ ✓ ✓
Preset prices by device type and fault, so a quote can be priced in one click.
Three pricing tiers ✓ ✓ ✓ ✓
A general price, refined by brand, then by model — you only enter the exceptions.
Single price or by brand and model ✓ ✓ ✓ ✓
A hard drive costs the same on any PC; an iPhone screen doesn’t. You choose which when you create the category.
Pricing overview ✓ ✓ ✓ ✓
An editable table to fix prices, stock, and names in bulk, with filters and search.
"All repairs" view ✓ ✓ ✓ ✓
See and edit across every device at once, instead of drilling down category, then brand, then model.
Minimum price per fault ✓ ✓ ✓ ✓
A safety net against a quote priced too low.
Bulk price updates ✓ ✓ ✓ ✓
Roll out a price increase across an entire range at once.
Price list import and export ✓ ✓ ✓ ✓
Your entire pricing grid, both ways.
Custom services ✓ ✓ ✓ ✓
Your own services, beyond the built-in catalog.
Customizable common faults ✓ ✓ ✓ ✓
Your own catalog of symptoms, tailored to your trade.
Warranties
Auto-generated warranties — ✓ ✓ ✓
They appear on their own after every sale and every closed repair.
Customer-side warranty — ✓ ✓ ✓
What you owe your customer, with dates and the part involved.
Supplier-side warranty — ✓ ✓ ✓
What your supplier owes you on the part — grounds to send it back.
Warranted parts catalog — ✓ ✓ ✓
The parts you install most often, ready to select.
Suppliers & Purchasing
Supplier profiles — — ✓ ✓
Contact info, terms, and history per supplier.
Supplier contacts — — ✓ ✓
Multiple contacts per supplier.
Supplier categories — — ✓ ✓
Sort them by specialty.
Parts purchase tracking — — ✓ ✓
What you’ve ordered, received, and paid.
Stock intake from a purchase — — ✓ ✓
A received purchase feeds straight into your stock.
Supplier invoice import — — ✓ ✓
Pull in a supplier invoice’s line items without retyping them.
Archiving and restoring — — ✓ ✓
An inactive supplier gets filed away without disappearing.
Notifications & Communication
Email notifications ✓ ✓ ✓ ✓
Your customers are notified at every step of the repair.
A customizable email per status ✓ ✓ ✓ ✓
Every step has its own email, which you turn on and write however you like.
Automatic follow-ups ✓ ✓ ✓ ✓
Quote with no answer, device never picked up: Limeez follows up for you.
Automatic Google review requests ✓ ✓ ✓ ✓
An invitation email sent once the device is returned.
Notification history & resend ✓ ✓ ✓ ✓
Everything that’s gone out, and what failed: an undelivered message resends in one click.
Internal team chat — — ✓ ✓
A chat thread per ticket, between the people who have access to it — technicians and the shop manager, who sees every conversation.
Insights & Dashboard
Customizable dashboard ✓ ✓ ✓ ✓
Widgets you show or hide based on what you need.
Today’s key numbers ✓ ✓ ✓ ✓
Tickets received, repairs in progress, customers, revenue.
Activity charts ✓ ✓ ✓ ✓
A ticket trend line and breakdown by status.
6-month revenue ✓ ✓ ✓ ✓
The trend, not just the current month.
Priority issues to handle ✓ ✓ ✓ ✓
A widget that only shows what needs to be dealt with today.
Stalled repairs ✓ ✓ ✓ ✓
No progress for more than 48 hours.
Delays by technician ✓ ✓ ✓ ✓
Tickets that are dragging on, broken down by person.
Parts to order ✓ ✓ ✓ ✓
Repairs stuck waiting on logistics, flagged past 5 days.
Devices ready for pickup ✓ ✓ ✓ ✓
Finished, just waiting for the customer to come get them.
Warranty returns — ✓ ✓ ✓
Ongoing service issues and disputes.
Stock-out forecast ✓ ✓ ✓ ✓
Products that will run out within 14 days at the current rate.
Dormant customers to re-engage ✓ ✓ ✓ ✓
Companies and partners with no activity for more than three months.
Pending and unsent quotes ✓ ✓ ✓ ✓
What’s sitting idle and costing you money.
Unsent invoices ✓ ✓ ✓ ✓
Created but never sent to the customer.
Total unpaid ✓ ✓ ✓ ✓
Hidden by default, visible in Expert Mode.
Average repair time ✓ ✓ ✓ ✓
How many days between drop-off and pickup.
Search everything from the keyboard (⌘K) ✓ ✓ ✓ ✓
One field, on every screen, that searches eleven areas at once: repairs, customers, prices, inventory, quotes, invoices, sales, warranties, suppliers, pages and settings. It recognises an IMEI typed with spaces or dashes, and only shows each person what their permissions and their plan allow.
Team, Roles & Security
Included users 1 1 5 10
The number of accounts included in your plan: 5 (1 admin + 4 technicians) for Workshop, 10 (2 admins + 8 technicians) for Business.
Admin, technician, and trainee roles — — ✓ ✓
Everyone only sees what their role allows.
Custom roles — — ✓ ✓
Create your own roles if the three defaults aren’t enough.
Permissions per menu item — — ✓ ✓
You decide who sees what, screen by screen.
Expert Mode — — ✓ ✓
Unlocks sensitive data like revenue with a code, temporarily — invisible to other accounts and to customers.
Your Shop & Your Brand
Customizable device types ✓ ✓ ✓ ✓
Add, rename, and reorder your device categories. Learn more →
Shop logo and colors ✓ ✓ ✓ ✓
Your documents and emails carry your identity, not ours.
Multi-currency and local taxes ✓ ✓ ✓ ✓
Pick your currency; Limeez applies the right taxes for your country.
Interface in 24 languages ✓ ✓ ✓ ✓
You pick the language once for the whole shop: French, English, Spanish, German, Dutch, Italian, Portuguese, Arabic, Polish, Turkish, Czech, Chinese, Norwegian, Japanese, Swedish, Korean, Russian, Danish, Finnish, Icelandic, Greek, Hindi, Ukrainian, Vietnamese.
Installable mobile app ✓ ✓ ✓ ✓
Add Limeez to your home screen — it opens just like a real app.
iOS and Android apps ✓ ✓ ✓ ✓
Planned for later in 2026; in the meantime, everything already works on mobile.
Your Data & Compliance
Full account export ✓ ✓ ✓ ✓
All your data in one archive, one file per category, with a guide explaining what’s inside.
Permanent deletion on request ✓ ✓ ✓ ✓
A real erasure of your data, not just a deactivation.
Compliance with data protection laws ✓ ✓ ✓ ✓
GDPR (EU and UK), PIPEDA (Canada), Privacy Act (Australia), CCPA/CPRA (California), LFPDPPP (Mexico).
Archiving and restoring ✓ ✓ ✓ ✓
Deleted customer profiles and repairs stay recoverable — nothing is ever lost for good by mistake.
Repair export ✓ ✓ ✓ ✓
For the date range and columns of your choice.
Support & Onboarding
Support Community Email Email Dedicated priority
The level of support included in your plan (community, email, priority).
Built-in help & support ✓ ✓ ✓ ✓
Ask a question right from Limeez, with its history — a real person on the team answers you.
Support accessible without permissions ✓ ✓ ✓ ✓
A stuck technician can always ask for help, even if their admin has restricted their access.